Returns Policy – Strauss & Co.

At Strauss & Co., we aim to deliver exceptional products that meet your expectations. However, we understand that returns may occasionally be necessary. Please review our policy below to ensure a smooth process.

Ready-To-Ship Orders:

If your order has been prepared for shipping but not yet dispatched, you may be eligible for a return. To qualify, the item must be returned to us within 14 days of receipt, in its original, unused condition, with all packaging intact. Please contact us on WhatsApp at +27624319669 to initiate the return process. Once we receive and inspect the item, we’ll issue a refund to your original payment method, excluding shipping costs. Returns sent without prior authorization will not be accepted.

Custom Orders

Items specifically made to order are crafted with care and precision to your unique specifications. Due to the time, effort, and resources invested in creating these bespoke products, we cannot accept returns or offer refunds on custom orders unless the item is defective or does not match the agreed-upon specifications. In such cases, please notify us within 7 days of delivery, and we’ll work with you to resolve the issue.

General Conditions

• All returns are subject to inspection upon receipt.

• Shipping costs for returns are the responsibility of the customer unless the item is faulty or incorrectly supplied.

• Refunds will be processed within 10 business days of receiving the returned item.

• We reserve the right to refuse returns that do not comply with this policy.

Questions?

If you’re unsure about your order or our policy, reach out to us at +27624319669. We’re here to help—because at Strauss & Co., quality matters, and so does your satisfaction.